Coinbase Text Scam: Withdrawal Code & Security Alert Warning

Consumers searching for "Coinbase text scam", "Coinbase withdrawal code scam", or "Coinbase verification code text" are reporting urgent messages claiming that someone accessed their account, connected a new device, or requested a cryptocurrency withdrawal.

A common version provides a supposed withdrawal or login code and says to call a telephone number immediately if you did not authorize the activity. Other messages contain a link to a fake Coinbase login or security page.

Do not call a number, click a link, share a verification code, or move cryptocurrency based on an unexpected text. Open the official Coinbase app or enter Coinbase.com into your browser yourself to check the account.

Quick Verdict: Likely Scam if the Text Tells You to Call a Number, Follow a Link, Share a Code, or Move Cryptocurrency.

Coinbase is a legitimate cryptocurrency platform and may send genuine SMS verification codes. However, scammers send convincing Coinbase-branded texts about withdrawals, foreign logins, new devices, and compromised accounts. Coinbase says its representatives will never ask for your password, two-step verification code, seed phrase, remote access, or a transfer to a new “safe” wallet.

What Is the Coinbase Text Scam?

The Coinbase text scam is an impersonation and phishing scheme that misuses the Coinbase name to steal account credentials, verification codes, personal information, or cryptocurrency.

The message may claim:

• A cryptocurrency withdrawal is pending
• A new device was connected to your account
• Someone signed in from another country
• Your password was changed
• A large purchase or transfer was requested
• Your account has been locked or restricted
• A security code was generated
• You must call support immediately

The warning is designed to create panic. The recipient may call the number or follow the link before checking whether the supposed activity actually appears in the Coinbase account.

Common Coinbase Scam Text Examples

Exact wording and telephone numbers change frequently. Current variations may resemble the following examples:

Fake Withdrawal Code:

“Your Coinbase withdrawal code is [six-digit code]. If you did not request this withdrawal, call [telephone number] immediately.”

Fake New-Device Alert:

“A new device was connected to your Coinbase account. If this was not you, contact security at [telephone number].”

Fake Foreign-Login Warning:

“Coinbase: We detected a login from Moscow, Beijing, or another unfamiliar location. Call [telephone number] now if this was not you.”

Fake Account-Lock Message:

“Your Coinbase account has been temporarily restricted. Verify your identity immediately at [lookalike website].”

These are representative examples rather than a complete list of current messages. Do not assume a text is legitimate merely because its wording or telephone number differs.

How the Coinbase Withdrawal Code Scam Works

1. You receive an unexpected Coinbase-branded text.
2. The message claims a withdrawal, login, or account change is underway.
3. You are told to call a number or click a link to stop the activity.
4. A fake support representative claims your cryptocurrency is in danger.
5. The impersonator requests account information or creates additional security alerts.
6. You may receive a genuine Coinbase verification code triggered by the scammer.
7. The impersonator asks you to read the code aloud to “verify” or “protect” the account.
8. The code may instead allow the scammer to access the account or approve an action.
9. The scammer may direct you to transfer cryptocurrency to a supposedly protected wallet.
10. The wallet is controlled by the scammer, and the transferred cryptocurrency may be difficult or impossible to recover.

The original text does not need to contain a working phishing link. A telephone number alone can connect the recipient with a skilled social-engineering scammer.

Does Coinbase Send Legitimate Text Messages?

Yes. Coinbase supports SMS as one method of two-step verification. A legitimate verification code may be sent when a user performs certain account actions.

That means an unexpected Coinbase code is not always a completely fabricated message. It could mean:

• Someone entered your telephone number by mistake
• A delayed code arrived after an earlier request
• Someone attempted to sign in or begin account recovery
• A scammer is trying to access the account
• A scammer intentionally triggered a real code before contacting you
• The entire message, including the supposed code, was invented

An unexpected verification code does not prove that someone successfully accessed the account. However, it should never be shared with another person.

A real code can still be part of a scam:

A scammer may already possess an email address, password, telephone number, or other account information. The legitimate Coinbase code delivered to your phone may be the final information the scammer needs. Never read a Coinbase verification code to an unsolicited caller or enter it into a page opened from an unexpected text.

How to Tell Whether a Coinbase Text Is a Scam

The Text Provides a Callback Number

Coinbase warns consumers not to contact an unknown telephone number supplied in an unsolicited message.

Do not call merely because the text says that calling is the only way to cancel a withdrawal. Open Coinbase independently and check whether an actual transaction exists.

The Message Contains a Non-Coinbase Link

Coinbase says an SMS message requesting that you visit a website other than Coinbase.com is fraudulent.

Lookalike domains may:

• Replace letters with numbers
• Add words such as secure, support, login, or verification
• Use hyphens or extra subdomains
• Use a shortened URL
• End in an unfamiliar domain extension

Do not trust a link merely because the word “Coinbase” appears somewhere in it.

Someone Requests a Verification Code

Coinbase representatives will not ask for your password or two-step verification code. The Federal Trade Commission similarly warns that anyone who contacts you and asks for an account verification code is a scammer.

FTC Warning About Verification-Code Scams

You Are Told to Move Cryptocurrency

Coinbase says its employees will never instruct a customer to transfer cryptocurrency to a new address, account, vault, or wallet for protection.

There is no special Coinbase “safe wallet” that a support agent must create for you during an unsolicited call.

The Caller Supplies a Seed Phrase

A scammer may provide a wallet seed phrase and tell you to create a new wallet using it. Because the scammer already knows the phrase, the scammer controls access to that wallet.

Coinbase will not provide a seed phrase or ask you to disclose one.

The Caller Requests Remote Access

Fake support representatives may ask you to install screen-sharing or remote-access software. This can allow them to view verification codes, control your device, access email, or watch you sign into financial accounts.

Coinbase says its support agents will not remotely access your device to take action on your account.

The Message Creates Extreme Urgency

Warnings such as “act within ten minutes,” “your entire balance is at risk,” or “do not hang up” are intended to prevent independent verification.

A legitimate security concern should be checked through the official app or website, not through the contact information chosen by the sender.

Can a Coinbase Scam Text Appear in a Real Message Thread?

Yes. Do not assume a text is authentic solely because it appears under a familiar sender name or inside a conversation containing earlier verification codes.

Sender information can sometimes be spoofed or manipulated. Mobile devices may group messages based on the displayed sender information, which can make a fraudulent message appear more convincing.

The content and requested action are more important than the sender label.

Never share a verification code, follow an unexpected login link, or call an unfamiliar number even when the text appears in a previously used message thread.

Why Does the Scammer Know My Name or Coinbase Information?

Possessing personal information does not prove that the sender works for Coinbase.

Names, email addresses, telephone numbers, partial financial information, and cryptocurrency interests can be obtained through:

• Previous data breaches
• Stolen or purchased marketing lists
• Social-media profiles
• Public blockchain activity
• Earlier phishing attempts
• Malware or compromised email accounts
• Information exposed by another company

In May 2025, Coinbase disclosed that cybercriminals had recruited or bribed overseas support personnel to obtain information about a subset of customers for social-engineering attacks.

Coinbase said the incident did not expose passwords, private keys, or two-factor authentication codes and did not give the criminals direct access to accounts. However, stolen customer information could make an impersonation attempt sound more convincing.

Coinbase Customer Data and Social-Engineering Notice

What If I Do Not Have a Coinbase Account?

Receiving the text does not mean that a Coinbase account definitely exists in your name.

Scammers often send large batches of messages without knowing which recipients use Coinbase. The sender may simply hope that some recipients have cryptocurrency accounts.

If you do not use Coinbase:

• Do not call the number
• Do not click the link
• Do not reply
• Report the text as spam
• Block the sender
• Continue monitoring your email and financial accounts for unrelated identity-theft activity

You do not need to create a Coinbase account or provide identity documents merely to investigate an unsolicited text.

What to Do If You Receive a Coinbase Scam Text

1. Do not reply.
2. Do not call the included number.
3. Do not click a link.
4. Do not share the displayed code.
5. Open Coinbase independently. Use the official app or type Coinbase.com yourself.
6. Review account activity. Check devices, sessions, transactions, and security settings.
7. Lock the account if anything looks suspicious.
8. Save a screenshot for reporting.
9. Forward the message to 7726. This spells SPAM and reports the text to participating mobile carriers.
10. Send the screenshot to Coinbase. Use security@coinbase.com.
11. Delete and block the message after preserving what you need.

Official Coinbase Phishing-Reporting Instructions

How to Lock a Coinbase Account

If you believe someone may have gained unauthorized access, Coinbase allows you to lock the account through its official app or website.

Coinbase says an account lock signs out other devices and prevents trading, cryptocurrency transfers, and account-setting changes while you review the problem.

Use the official instructions rather than a link sent by an unknown person:

Lock or Recover a Compromised Coinbase Account

When possible, access Coinbase from a trusted device and network that were not used to visit the suspicious website.

What If I Clicked the Coinbase Text Link?

If you opened the link but did not enter information:

• Close the website
• Do not download a file or app
• Do not grant notification, camera, microphone, or device permissions
• Delete any file downloaded from the page
• Run a trusted security scan if software was installed
• Watch for follow-up calls, emails, and texts

If you entered account information, take the additional actions below immediately.

What If I Entered My Coinbase Password?

1. Go directly to the official Coinbase app or Coinbase.com.
2. Change the Coinbase password.
3. Use a new password that is not used on another website.
4. Lock the Coinbase account if unauthorized access is possible.
5. Review active sessions, devices, and account activity.
6. Change the password on any other account using the same password.
7. Secure the email account connected with Coinbase.
8. Check the email account for unfamiliar forwarding rules, devices, or recovery information.
9. Contact Coinbase through its official Help Center.

What If I Shared a Coinbase Verification Code?

Treat this as urgent. A scammer may have requested the code while attempting to sign in, reset security information, or approve another protected action.

1. Stop communicating with the sender or caller.
2. Lock the Coinbase account immediately.
3. Change the Coinbase password.
4. Secure the associated email account.
5. Review recent devices, sessions, withdrawals, and transactions.
6. Contact Coinbase through the official app or Help Center.
7. Document the number, message, code request, and time of the incident.

Do not approve a push notification or security prompt that you did not initiate.

What If I Shared a Wallet Seed Phrase?

A seed phrase or recovery phrase can provide complete access to a self-custody wallet.

If someone else obtained the phrase, assume the wallet is compromised. Coinbase’s current wallet-security guidance says to create a new secure wallet and immediately transfer any remaining balance to the new address.

Generate the new wallet independently through the authentic wallet application. Do not use a seed phrase or wallet address supplied by the caller, text sender, or supposed support representative.

Coinbase Guidance for a Compromised Recovery Phrase

What If I Sent Cryptocurrency to the Scammer?

Cryptocurrency transactions may be difficult or impossible to reverse. Act immediately:

1. Stop sending additional funds.
2. Do not pay a supposed tax, recovery fee, insurance charge, or wallet-verification fee.
3. Contact Coinbase through its official support system.
4. Save the recipient wallet address and transaction hash.
5. Save the text messages, telephone numbers, emails, and websites.
6. Contact local law enforcement if funds were stolen.
7. File a report with the FBI Internet Crime Complaint Center.
8. Report the incident through the FTC’s ReportFraud website.

FBI Cryptocurrency Scam Reporting Information

Be cautious of anyone who later promises to recover the cryptocurrency for an advance payment. Scam victims are frequently targeted a second time by fraudulent recovery services.

Can Coinbase Recover Cryptocurrency Sent to a Scam Wallet?

Recovery is not guaranteed. A cryptocurrency transfer sent to an outside wallet may be irreversible, particularly after the funds are moved through additional addresses or converted.

Coinbase, law enforcement, and other platforms may be able to review transaction records, identify related accounts, or preserve information. That does not mean the assets can always be returned.

Report the transaction promptly and provide the complete wallet address, asset, blockchain network, transaction hash, amount, and time.

How to Make a Coinbase Account More Secure

• Use a unique Coinbase password
• Secure the email account connected with Coinbase
• Use a passkey, authenticator app, or security key when available
• Avoid relying only on SMS verification
• Review active sessions and connected devices
• Enable withdrawal allow-listing when appropriate
• Never approve a login you did not initiate
• Never share verification codes
• Never disclose a seed phrase or private key
• Access Coinbase only through the official app or a directly entered Coinbase.com address

Coinbase describes SMS as its least-secure two-step verification method and recommends stronger methods such as passkeys or security keys when available.

Coinbase Two-Step Verification Options

How to Report a Coinbase Scam Text

• Coinbase security: security@coinbase.com
• Mobile carrier: Forward the message to 7726 (SPAM)
• Federal Trade Commission: ReportFraud.ftc.gov
• FBI Internet Crime Complaint Center: IC3.gov

When reporting, preserve:

• A screenshot of the complete message
• The displayed sender information
• The callback number
• The website address
• The date and time
• Any wallet address
• The cryptocurrency transaction hash
• A summary of information that was disclosed

Do not publish an active verification code, password, seed phrase, private key, complete telephone number, account number, or other sensitive information in public comments.

Frequently Asked Questions

Is the Coinbase withdrawal code text a scam?

A text containing a withdrawal code and an unfamiliar callback number is a common Coinbase impersonation scam. Do not call the number. Open the official Coinbase app independently and check whether an actual withdrawal exists.

Does Coinbase send text messages?

Coinbase may send legitimate SMS verification codes when SMS is enabled as a security method. A genuine code should be used only within an account action you initiated. Coinbase representatives will not ask you to read the code to them.

Why did I receive a Coinbase code I did not request?

Someone may have entered your telephone number, attempted to access an account, or triggered an account-recovery or verification process. The code may also be part of a completely fabricated phishing message. Do not share it, and review your account independently.

Will Coinbase text me to call customer service?

Coinbase warns users not to call unknown support numbers supplied in unsolicited messages. Locate support through the official Coinbase app or Help Center.

Will Coinbase call me about a compromised account?

Coinbase says it will not make an unsolicited support call. A callback during an existing support interaction can be different, but you should initiate support through Coinbase’s official channels and never disclose a password, verification code, or seed phrase.

Does Coinbase have a safe wallet for compromised funds?

No support representative should direct you to transfer funds to a wallet chosen by the representative. Coinbase says it will never ask customers to move cryptocurrency to a new address, account, vault, or wallet for protection.

Can Coinbase support ask for my verification code?

No. Coinbase says its customer-service agents will never ask for a password or two-step verification code.

Can Coinbase support ask for my seed phrase?

No. Never disclose a seed phrase, recovery phrase, or private key. Anyone possessing a self-custody wallet’s recovery phrase may be able to control its funds.

Is a Coinbase text legitimate if it knows my name?

Not necessarily. Scammers may obtain personal information from data breaches, public sources, earlier phishing, or purchased lists. Verify account activity through the official Coinbase app.

Is a Coinbase text legitimate if it appears in an existing message thread?

Not necessarily. Sender information can be spoofed or manipulated. Evaluate what the text asks you to do and verify the claimed activity independently.

What should I do if I do not have Coinbase?

Do not interact with the message. Scammers send texts broadly without knowing which recipients have accounts. Report it as spam, block the sender, and continue monitoring for other identity-theft attempts.

Where should I send a Coinbase phishing screenshot?

Coinbase directs consumers to email screenshots and details of suspicious SMS messages to security@coinbase.com.

Related ThinkItsAScam.com Warnings

• Robinhood Alert Scam Text: Withdrawal and Login Phishing
• Visa Click to Pay Scam: Unexpected OTP, Email and Text Warning
• Apple Pay Alert Text Scam

Have You Received a Coinbase Scam Text?

Sharing the non-sensitive details of the message may help other consumers identify current Coinbase withdrawal, login, and verification-code scams.

• What did the text claim happened?
• Did it mention a withdrawal, new device, or foreign login?
• Did it contain a supposed verification code?
• Did it provide a callback number?
• Did it contain a website link?
• Did the sender know your name or other information?
• Did you call the number?
• What did the supposed support representative request?
• Were you asked to share a code or seed phrase?
• Were you told to transfer cryptocurrency?
• Did any unauthorized activity actually appear in your Coinbase account?

Please do not post your full name, telephone number, email address, Coinbase login, verification code, password, seed phrase, private key, wallet balance, complete wallet address, transaction number, bank information, or other sensitive personal information in the comments.

Page researched and reviewed: August 27, 2026.

Disclaimer

ThinkItsAScam.com is an independent consumer-information website and is not affiliated with Coinbase, Coinbase Global, Inc., Base, the Federal Trade Commission, the FBI, any cryptocurrency exchange, wallet provider, blockchain network, mobile carrier, financial institution, or law-enforcement agency mentioned in this article.

Coinbase is a legitimate cryptocurrency platform. This article concerns phishing texts, withdrawal-code scams, fake security alerts, support impersonation, account-takeover attempts, and other messages that may misuse Coinbase branding. It does not accuse Coinbase or its legitimate employees of operating the scams described.

Scam messages, telephone numbers, websites, security procedures, applications, and reporting methods can change. Verify current instructions through Coinbase’s official app, Coinbase.com, and the Coinbase Help Center.

Cryptocurrency transfers may be irreversible, and recovery is not guaranteed. This article provides general consumer education and is not legal, financial, investment, tax, or cybersecurity advice.

MyTraitsProfile Scam or Legit? $1.95 Test & $39.95 Charge

Consumers searching for "MyTraitsProfile scam", "MyTraitsProfile legit", or "MyTraitsProfile reviews" are often trying to understand why a low-cost personality test resulted in a larger recurring charge.

MyTraitsProfile is a real online assessment service offering personality, career, behavioral, relationship, and self-discovery tests. However, its current pricing includes a seven-day access plan for $1.95 that automatically converts to a $39.95 membership billed every four weeks unless canceled.

Recent consumer reviews allege unexpected subscription enrollment, duplicate charges, difficulty canceling, and dissatisfaction with the test results. These reports deserve attention, but they do not establish that every MyTraitsProfile transaction is fraudulent.

Quick Verdict: Proceed With Caution — Real Assessment Service With Significant Subscription and Billing Concerns.

MyTraitsProfile operates an active website with published prices, subscription terms, customer-support information, and an online cancellation page. Its current checkout discloses that the $1.95 seven-day plan renews for $39.95 every four weeks unless canceled. However, recent consumer reviews allege that customers did not expect the recurring membership, were charged more than once, or experienced cancellation problems. Carefully review the recurring-payment authorization before submitting your card.

What Is MyTraitsProfile?

MyTraitsProfile.com is an online assessment platform. The website offers digital tests and reports involving subjects such as:

• Personality traits
• Career preferences
• Professional strengths
• Social behavior
• Relationships
• Personal patterns
• Self-discovery

The service provides digital results rather than physical merchandise. A customer may therefore receive a card charge without a shipment, package, or delivery confirmation to help identify the purchase later.

The current MyTraitsProfile Subscription Policy identifies the service provider as:

• Company: Aura Health
• Address: 30 N Gould Street, Suite R, Sheridan, WY 82801, USA

MyTraitsProfile Subscription Policy

Is MyTraitsProfile a Scam?

The available evidence does not establish that MyTraitsProfile is simply a fake website taking payments without providing a service.

The company operates an active assessment platform and publishes:

• A pricing page
• A secure checkout page
• Recurring-billing disclosures
• Subscription terms
• A cancellation page
• A refund policy
• An email address and telephone number
• A physical contact address

Customers who pay can obtain access to online tests and reports. That supports the conclusion that an actual digital service exists.

The primary concern is whether consumers completely understand that paying a small amount for seven-day access can create a much larger recurring membership.

The important distinction:

A service can be real and still generate serious complaints about advertising, subscription enrollment, renewal prices, duplicate transactions, cancellations, or refunds. An unexpected charge does not automatically prove fraud, but it should be investigated promptly.

How Much Does MyTraitsProfile Cost?

The current U.S. pricing page lists three primary options.

Seven-Day Full Access

• Initial price: $1.95
• Length: Seven days
• Renewal price: $39.95 every four weeks
• Renewal: Automatic unless canceled

28-Day Full Access

• Initial price: $39.95
• Renewal price: $39.95 every four weeks
• Renewal: Automatic unless canceled

Lifetime Access

• Current listed price: $99.95
• Renewal: Not presented as a recurring plan

Review Current MyTraitsProfile Prices

Prices, currencies, promotions, and available plans can vary by country and by the offer presented during checkout. Use the price shown on your own payment screen when investigating a particular transaction.

Before paying $1.95:

Understand that the current seven-day offer is not simply a one-time $1.95 personality report. Unless canceled, it converts into a $39.95 membership billed every four weeks. Take a screenshot of the complete checkout page before submitting payment.

Why Are People Calling MyTraitsProfile a Scam?

Recent complaints focus on the transition from the inexpensive test or report to the recurring membership.

Consumers have alleged:

• Believing they were paying only for one personality report
• Not expecting a $39.95 subscription charge
• Discovering the recurring terms only after submitting payment
• Being charged more than once
• Difficulty locating effective cancellation help
• Problems reaching customer service by telephone
• Dissatisfaction with the value or specificity of the test results

These statements are allegations from individual reviewers. They are not court rulings, government findings, or proof that every customer encounters the same problem.

What Do Current MyTraitsProfile Reviews Say?

As of August 27, 2026, the Trustpilot profile associated with the exact MyTraitsProfile.com domain had three published reviews. All three reviewers gave the service one star.

The complaints included allegations involving:

• A $1.95 payment followed by a $39.95 subscription
• Two charges associated with the same test or membership
• Difficulty canceling or reaching working telephone support
• A consumer seeing the recurring-billing notice immediately after paying

The Trustpilot profile is unclaimed and has only a small number of reviews. Trustpilot itself warns that the reviews may not represent every customer’s experience.

Read Current MyTraitsProfile.com Reviews

Does MyTraitsProfile Disclose the Subscription?

The current MyTraitsProfile pricing and checkout pages disclose the automatic renewal.

The checkout authorization currently states that the customer is paying for seven-day access and, unless canceled, authorizes a recurring membership charge every four weeks.

The checkout also provides links to the terms, privacy policy, and subscription policy. It identifies cancellation methods and asks the customer to authorize the recurring-payment arrangement.

That current disclosure is important when evaluating claims that no subscription terms exist.

It does not prove that every advertisement, landing page, earlier checkout configuration, or individual offer presented the information with equal clarity. It also does not determine what a particular customer noticed or understood when completing the purchase.

Why Did MyTraitsProfile Charge Me $39.95?

A $39.95 charge closely matches the current recurring membership price.

A typical billing sequence may be:

1. You encounter a personality or self-discovery test online.
2. You complete the assessment.
3. You pay $1.95 for seven-day access to results and additional tests.
4. A paid introductory-access period begins.
5. The access automatically converts after seven days unless canceled.
6. Your card is charged $39.95.
7. Another $39.95 charge occurs every four weeks until cancellation.

Search your email for messages containing:

• MyTraitsProfile
• MyTraitProfile
• Personality test
• Assessment results
• Welcome
• Membership
• Subscription
• Order confirmation

Is MyTraitsProfile a Monthly Subscription?

The current formal billing period is 28 days, or every four weeks. That is not exactly the same as billing once per calendar month.

A four-week billing schedule can result in approximately 13 renewal charges during a 365-day period instead of the 12 charges generally associated with monthly billing.

At the current recurring price, 13 payments of $39.95 would total approximately $519.35. This calculation does not include the introductory charge, taxes, currency conversion, bank fees, or a different price presented to an individual customer.

The renewal date may also move earlier on the calendar from one month to the next. Look for transactions approximately 28 days apart instead of searching only for charges on the same date each month.

Why Did I Receive Two MyTraitsProfile Charges?

Recent reviewers have alleged duplicate transactions. The company’s Subscription Policy also says a purchase may sometimes be processed as more than one entry.

According to the published policy, one transaction might represent digital report generation or onboarding while another represents access to the ongoing service. The policy says the combined total should not exceed the amount disclosed at checkout.

Two entries do not necessarily mean that you were charged twice. One could also be a pending authorization that later disappears.

Investigate further if:

• Both transactions have fully posted
• The combined total exceeds the amount you authorized
• You see two separate $39.95 charges
• The charge repeats sooner than the expected billing interval
• You have only one account
• The merchant cannot explain the transactions

Save screenshots of both entries and ask MyTraitsProfile to identify what each transaction represents.

Why Does the Statement Say MyTraitProfile.com Without the “S”?

This is a particularly confusing part of the transaction.

The service website is:

MyTraitsProfile.com

However, the current checkout says charges may appear on a billing statement as:

mytraitprofile.com

The statement descriptor omits the second “s.” Consumers may therefore search for either:

• MyTraitsProfile charge
• MyTraitsProfile.com charge
• MyTraitProfile charge
• MyTraitProfile.com charge

A descriptor using the singular version does not automatically mean the charge is unrelated to a purchase made through MyTraitsProfile.com.

Are MyTraitProfile.com and MyTraitsProfile.com the Same Company?

Do not assume that the two active websites are legally identical.

As of August 2026:

• MyTraitsProfile.com, with the “s,” identifies its service provider as Aura Health in Sheridan, Wyoming.
• MyTraitProfile.com, without the “s,” identifies a different operator, Obsidian Commerce LLC in Lewes, Delaware.

The two websites use very similar branding and currently publish the same customer-service telephone number. However, their published legal documents name different operating companies.

Use the exact domain shown in your original advertisement, browser history, checkout page, welcome email, receipt, and cancellation confirmation when contacting support.

How to Cancel MyTraitsProfile

MyTraitsProfile currently provides three primary cancellation methods:

• Use the cancellation function in the Member Area
• Use the official online cancellation page
• Email customer support from the address associated with the account

Cancel a MyTraitsProfile Subscription

The online cancellation page asks for the email address associated with the membership. The site says cancellations submitted through this page are processed immediately.

You can also contact:

• Support email: support@mytraitsprofile.com
• Support phone: +1-318-712-9629
• Contact page: MyTraitsProfile Contact

After canceling:

1. Save a screenshot of the completed cancellation.
2. Save the confirmation email.
3. Record the date and time.
4. Keep any support correspondence.
5. Monitor your payment account for additional charges.

Deleting an email, closing the website, or no longer using the tests does not cancel the membership. The published terms also say canceling a membership does not automatically delete the underlying account.

Does Canceling MyTraitsProfile Produce a Refund?

Not automatically.

Cancellation and refunds are separate requests.

The current policy says cancellation prevents future renewals when completed before the next conversion or renewal date. Fees already charged are generally treated as nonrefundable, although the company says refund requests may be considered individually and applicable law may provide additional rights.

To request a refund, email support@mytraitsprofile.com and include:

• The email address associated with the account
• The transaction date
• The amount charged
• A clear explanation of the problem
• The date you canceled
• Information about any duplicate charge
• A request for written confirmation

Do not send your complete card number, card-security code, online-banking password, or other sensitive financial information by email.

Can MyTraitsProfile Retry a Declined Charge?

Yes. The current Subscription Policy says unsuccessful recurring payments may be submitted again.

The policy also says:

• Multiple collection attempts may occur
• An unsuccessful payment does not automatically cancel the membership
• A third-party payment-recovery provider may become involved
• A recovery attempt may use a different statement descriptor
• A temporarily reduced or discounted renewal amount may be attempted
• Collection efforts may continue until the membership is formally canceled

This means an unexpected amount or unfamiliar descriptor could potentially be connected with a previously unsuccessful MyTraitsProfile renewal.

Do not assume that allowing a payment to fail cancels the service. Complete the formal cancellation process and save confirmation.

What Is a MyTraitsProfile Charge on My Credit Card?

A MYTRAITSPROFILE, MYTRAITPROFILE.COM, or similar transaction may represent:

• A $1.95 seven-day access plan
• A $39.95 recurring membership
• A $39.95 28-day access purchase
• A $99.95 lifetime-access purchase
• A localized price in another currency
• A payment retry
• A split transaction
• A purchase made by another authorized cardholder
• An unauthorized use of your payment card

For a detailed explanation of the transaction amounts, statement descriptor, renewal schedule, and charge-identification steps, see:

MyTraitsProfile Charge on Credit Card: $39.95 Subscription?

What If I Never Authorized the Charge?

If no one authorized to use the card recognizes the purchase, contact the card issuer using the telephone number on the back of the card or the bank’s official app.

Provide:

• The transaction date and amount
• The exact merchant descriptor
• Confirmation that authorized cardholders were asked
• Any response received from the merchant
• Evidence of cancellation
• Evidence of another charge after cancellation

The Federal Trade Commission recommends reviewing statements promptly and disputing billing errors or unauthorized transactions without delay.

FTC Guide to Disputing Credit Card Charges

A merchant’s subscription terms do not eliminate any consumer rights available under applicable credit-card, banking, or consumer-protection law.

What to Do If You Already Paid MyTraitsProfile

1. Check the amount charged. Determine whether it was $1.95, $39.95, $99.95, or another amount.
2. Look for multiple transactions. Determine whether each is pending or fully posted.
3. Search your email. Locate the welcome message, receipt, and subscription terms.
4. Identify the exact domain. Distinguish MyTraitsProfile.com from MyTraitProfile.com.
5. Check the renewal date. Remember that the current membership renews every 28 days.
6. Cancel the subscription. Use the official account or cancellation page.
7. Save cancellation proof. Keep screenshots and emails.
8. Request a refund separately. Cancellation alone does not automatically refund a processed charge.
9. Monitor the account. Watch for retries, different descriptors, or another renewal.
10. Contact your card issuer promptly if necessary. Report any unauthorized, duplicate, or post-cancellation charge.

How to Avoid Similar Personality-Test Subscription Problems

• Do not assume a test is completely free merely because it is free to begin answering questions.
• Locate the final price before providing payment information.
• Determine whether the payment unlocks one report or begins a membership.
• Look for trial-conversion and automatic-renewal language.
• Check whether billing occurs monthly or every four weeks.
• Read the cancellation deadline.
• Review the refund policy.
• Take screenshots of the advertisement and checkout.
• Save the receipt and welcome email.
• Set a reminder before the introductory period expires.
• Monitor the card after making a low-cost digital purchase.

FTC Guidance on Trials, Automatic Renewals, and Subscriptions

Frequently Asked Questions

Is MyTraitsProfile legit?

MyTraitsProfile operates a real website offering digital personality, career, behavioral, and relationship assessments. It publishes pricing, subscription terms, support information, and cancellation options. The primary concerns involve recurring billing, whether customers understood the subscription, alleged duplicate charges, cancellation, and refunds.

Is MyTraitsProfile a scam?

There is insufficient evidence to conclude that every MyTraitsProfile transaction is an outright criminal scam. However, recent reviewers have alleged unexpected subscription charges, duplicate transactions, and cancellation problems. Consumers should proceed cautiously and read the recurring-payment authorization before paying.

Why did MyTraitsProfile charge me $39.95?

The current seven-day plan costs $1.95 and automatically renews for $39.95 every four weeks unless canceled. A $39.95 charge may therefore be the first renewal after the introductory period.

Does MyTraitsProfile charge every month?

The current membership renews every 28 days, or every four weeks. This differs from billing once per calendar month and can produce approximately 13 renewal charges during a year.

Why does my statement say MyTraitProfile.com?

The current MyTraitsProfile.com checkout says the charge may appear as mytraitprofile.com without the second “s.” Check your receipt and browser history to determine which website you used.

How do I cancel MyTraitsProfile?

Cancel through your Member Area, use the official cancellation page at MyTraitsProfile.com/cancel-sub, or email support@mytraitsprofile.com from the email address associated with the membership.

What is the MyTraitsProfile customer service number?

The current contact page lists +1-318-712-9629. Verify the number against the official website before providing account information.

Can I get a refund for the $39.95 charge?

The published policy says refunds are not guaranteed and are considered individually except where applicable law requires otherwise. Submit a separate refund request explaining the charge and preserve all correspondence.

Does canceling MyTraitsProfile delete my account?

No. The current terms say membership cancellation does not automatically delete the account. Account deletion must be requested separately.

Can MyTraitsProfile retry a declined payment?

Yes. Its published Subscription Policy permits additional collection attempts. It also says certain recovery attempts may appear under a different merchant descriptor.

What is the $99.95 MyTraitsProfile charge?

The current U.S. pricing page lists lifetime access for $99.95. Review your receipt to determine whether you selected lifetime access rather than a recurring membership.

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• TestLibrary Scam or Legit? Subscription and Billing Complaints
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Have You Used MyTraitsProfile?

If you completed a MyTraitsProfile assessment, sharing the non-sensitive details of your experience may help other consumers understand the current offer.

• Where did you see the personality-test advertisement?
• Did the advertisement say the test was free?
• How much did you expect to pay?
• How much were you charged?
• Did you understand that the $1.95 payment began seven-day access?
• Did you see the $39.95 renewal disclosure before paying?
• Did you receive more than one charge?
• What merchant name appeared on your statement?
• Were you able to cancel?
• Did you receive cancellation confirmation?
• Did you request a refund?
• Was the refund approved?
• Did the test results provide useful information?

Please do not post your full name, home address, telephone number, email address, account login, test results, order number, payment-card information, bank information, passwords, or other sensitive personal information in the comments.

Page researched and reviewed: August 27, 2026.

Disclaimer

ThinkItsAScam.com is an independent consumer-information website and is not affiliated with MyTraitsProfile, MyTraitsProfile.com, MyTraitProfile, MyTraitProfile.com, Aura Health, Obsidian Commerce LLC, Trustpilot, the Federal Trade Commission, any payment processor, recovery provider, card network, bank, or other organization mentioned in this article.

This article summarizes publicly available website information, current pricing and subscription terms, consumer guidance, and user-submitted reviews. Reviews and complaints reflect individual allegations and experiences. They are not court rulings, government findings, or proof that every customer will have the same experience.

This article does not make a legal determination that MyTraitsProfile operates a fraudulent business or that any particular transaction was authorized or unauthorized. Prices, trial periods, renewal amounts, billing intervals, statement descriptors, websites, operators, contact information, cancellation methods, and refund terms can change. Verify the current terms applying to your individual purchase.

This article provides general consumer information and is not legal or financial advice. Contact your financial institution directly regarding a private transaction, billing dispute, or unauthorized charge.